[rt-users] Looking for users of RT 4.4 that use the Asset feature

john boris jborissr at gmail.com
Tue Nov 29 15:38:58 EST 2016


Thanks. That does help me.

On Tue, Nov 29, 2016 at 3:36 PM, Joop <jvdwege at xs4all.nl> wrote:

> On 29-11-2016 20:51, john boris wrote:
> > Good Day,
> > My department is looking to replace our current Ticket/asset
> > management system. I have been using RT on a small basis to handle my
> > own Support requests and used the Asset Management add on (pre 4.4).
> > Our current system used to have an agent that would populate the data
> > set for us but lacked some of the info we needed. We were at the mercy
> > of the company to add features.
> >
> > I am hoping we can roll our own Powershell script to gather the info
> > we need and with some other tweaks we can roll our own.My question to
> > the list is if anyone is using RT 4.4 with the Asset Management
> > feature and would like to share their experience with it. I am putting
> > together the proposal to use RT for this replacement. As a ticket
> > system I think it is an easy sell but the Asset portion is my tough sell.
> >
> > Anyone who wants to reply can reply off list unless it you feel it is
> > relevant to stay on the list. I will post what happens when completed
> > (albeit that might not be for a month or so).
> >
> I'm/We're using RT-4.4 with Assets which is migrated from the 3trd party
> Assets extension and use it quite extensively. As mentioned in the other
> reply linking assets from tickets is more tricky than the other way
> around. We haven't had time to enhance that.
>
> Joop
>
>
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>



-- 
John J. Boris, Sr.
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