[rt-users] Looking for users of RT 4.4 that use the Asset feature

[john boris]

Darin
Thank you. That helps back up what I have been thinking rt could do

On Tue, Nov 29, 2016 at 4:36 PM Darin Perusich <darin at darins.net> wrote:

> Sadly I'm no longer using RT, however at my previous employer my team
> was using to for IT Support, numerous software development project,
> and asset management. I was using the Puppet configuration management
> system and integrated it with Assets-Import-CSV to automate adding and
> updating of computers as they were provisioned in the environment.
> This allowed for further integration with RT::Extension::Nagios to
> associate system issues with your assets, which provides a rich
> history of issues for systems.
>
> IMO it's a natural fit if you're already using RT for tracking issues
> and helpdesk requests, it allows you to keep all that information in a
> single repository.
> --
> Later,
> Darin
>
>
> On Tue, Nov 29, 2016 at 2:51 PM, john boris <jborissr at gmail.com> wrote:
> > Good Day,
> > My department is looking to replace our current Ticket/asset management
> > system. I have been using RT on a small basis to handle my own Support
> > requests and used the Asset Management add on (pre 4.4). Our current
> system
> > used to have an agent that would populate the data set for us but lacked
> > some of the info we needed. We were at the mercy of the company to add
> > features.
> >
> > I am hoping we can roll our own Powershell script to gather the info we
> need
> > and with some other tweaks we can roll our own.My question to the list
> is if
> > anyone is using RT 4.4 with the Asset Management feature and would like
> to
> > share their experience with it. I am putting together the proposal to
> use RT
> > for this replacement. As a ticket system I think it is an easy sell but
> the
> > Asset portion is my tough sell.
> >
> > Anyone who wants to reply can reply off list unless it you feel it is
> > relevant to stay on the list. I will post what happens when completed
> > (albeit that might not be for a month or so).
> >
> > TIA
> >
> > --
> > John J. Boris, Sr.
> >
> >
> > ---------
> > RT 4.4 and RTIR training sessions, and a new workshop day!
> > https://bestpractical.com/training
> > * Los Angeles - January 9-11 2017
>
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