[rt-users] The role of roles in 4.4

steve at sbsroc.com steve at sbsroc.com
Tue Oct 11 10:22:52 EDT 2016

On the ticket, you have requestor, owner, cc and admincc as you pointed out. Those were the only options for assigning group rights until 4.4. You could create more groups, but the rights were assigned to the role so all groups in a role have the same rights. Does that make sense so far?

With 4.4, you can now create a role called (for instance) supervisor, and then a scrip that assigns a supervisor based on who makes the request. That supervisor could then be assigned rights to see the ticket, etc.

Imagine a ticket from an employee to fix a sink drain issue. You could also use a scrip to auto assign a maintenance supervisor to a role for whatever building the requestor is in. That supervisor could then be responsible to oversee the resolution and have different rights than the owner.

Lots of possibilities to imagine.

Best regards,

Stephen H. Switzer 
voice: 585.298.9420 [ x7001 ] 
cell: 585.202.8312 
fax: 585.625.0020 
email: steve at sbsroc.com 
Technical Consultant & System Engineer 
- VMware VSP 
- Microsoft MCP, Desktop/Server 

Switzer Business Solutions, LLC 

web: www.SwitzerBusiness.Solutions
fb: www.facebook.com/sbsolutions 
- VMware VIP Partner 
- HP Authorized Business Development Partner 
- Xorcom Certified Dealer

From: Alex Hall <ahall at autodist.com>
Sent: Oct 11, 2016 9:55 AM
To: rt-users
Subject: [rt-users] The role of roles in 4.4

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20161011/915e4635/attachment.html>

More information about the rt-users mailing list