[rt-users] The role of roles in 4.4

[Jeffrey Pilant]

Alex Hall Wrote:
>In the release notes for RT 4.4.0, the concept of "roles" is brought up.
>The note says:
>
>  * RT now has support for custom roles, along the lines of Requestor,
>Owner,
>    Cc, and AdminCc. These roles can be single-member or multi-member.
>    Privileges can be assigned to members of custom roles, you can search
>based
>    on custom role membership, you can notify custom role members in
>    scrips, and so on.
>
>This may be an obvious question to long-time users of RT, but what do roles
>offer that groups don't? That is, what is the advantage to setting up a
>custom role over making a group? In either case you have users assigned
>rights based on membership, whether to a group or a role. Thanks.

A group membership gives permission 100% of the time.
A role membership gives permission only some of the time.

If you give permission to close a ticket only to Owner, but not to a group, then you can only close tickets you own.  If you gave it to a group instead, then you could close any ticket, even ones you don't own.

/jeff
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