[rt-users] Create ticket via API ignores Requestors field on notify requestors?

[Andrew Ruthven]

Hey,


Any other suggestions?  I'm kinda grasping at straws here.

Cheers,
Andrew

On Thu, 2016-10-06 at 16:08 +1300, Andrew Ruthven wrote:
> Hi Casey,
> 
> Thanks for that, the requestor is a different email address from what
> is being used for the actor making the API call but the name is the
> same. I've just changed the name and we've retested.
> 
> I can see NotifyActor correctly decide not to hassle the person who
> created the ticket.
> 
> Cheers,
> Andrew
> 
> On Wed, 2016-10-05 at 19:37 -0700, Kenneth Crocker wrote:
> > Andrew,
> > If RT believes the Requester is also the actor requesting the
> > ticket,
> > it doesn't usually (depends on default settings for "Notify Actor")
> > send a notification to the person making the request. It's
> > considered
> > redundant. Read about the setting and change the setting.
> > Good Luck.
> > Casey
> > 
> > On Oct 5, 2016 7:30 PM, "Andrew Ruthven" <andrew at etc.gen.nz> wrote:
> > > Hey,
> > > 
> > > We're running RT 4.2.8 and using the API to create some tickets.
> > > But,
> > > no notification is sent out to the requestor we're setting.  We
> > > are
> > > using a privileged account to connect to the API.
> > > 
> > > I can see the requestor set on the ticket when I check the
> > > website,
> > > but
> > > no recipients are considered when the scrip runs:
> > > 
> > > Oct  6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To;
> > > recipients are  (/usr/share/request-
> > > tracker4/lib/RT/Action/SendEmail.pm:639)
> > > ...
> > > Oct  6 14:21:09 cat-prod-rt RT: [1145] No recipients found for
> > > deferred
> > > delivery on transaction #213681 (/usr/share/request-
> > > tracker4/lib/RT/
> > > Action/SendEmail.pm:691)
> > > Oct  6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868-
> > > 1698.2
> > > 5796-22-0 at rt.catalyst.net.nz> #25796/213681 - Scrip 22 On Create
> > > Notify
> > > Requestor
> > > 
> > > Is there anything we can do to make this work?
> > > 
> > > Cheers,
> > > Andrew
> > > 
> > > -- 
> > > Andrew Ruthven, Wellington, New Zealand
> > > andrew at etc.gen.nz             | linux.conf.au 2017, Hobart, AU
> > >   New Zealand's only Cloud:   |   The Future of Open Source
> > > https://catalyst.net.nz/cloud |     http://linux.conf.au
> > > 
> > > 
> > > 
> > > ---------
> > > RT 4.4 and RTIR training sessions, and a new workshop day!
> > > https://
> > > bestpractical.com/training
> > > * Boston - October 24-26
> > > * Los Angeles - Q1 2017
-- 
Andrew Ruthven, Wellington, New Zealand
andrew at etc.gen.nz             | linux.conf.au 2017, Hobart, AU
  New Zealand's only Cloud:   |   The Future of Open Source
https://catalyst.net.nz/cloud |     http://linux.conf.au