[rt-users] Create ticket via API ignores Requestors field on notify requestors?

[Andrew Ruthven]

Hi Casey,

Thanks for that, the requestor is a different email address from what
is being used for the actor making the API call but the name is the
same. I've just changed the name and we've retested.

I can see NotifyActor correctly decide not to hassle the person who
created the ticket.

Cheers,
Andrew

On Wed, 2016-10-05 at 19:37 -0700, Kenneth Crocker wrote:
> Andrew,
> If RT believes the Requester is also the actor requesting the ticket,
> it doesn't usually (depends on default settings for "Notify Actor")
> send a notification to the person making the request. It's considered
> redundant. Read about the setting and change the setting.
> Good Luck.
> Casey
> 
> On Oct 5, 2016 7:30 PM, "Andrew Ruthven" <andrew at etc.gen.nz> wrote:
> > Hey,
> > 
> > We're running RT 4.2.8 and using the API to create some tickets.
> > But,
> > no notification is sent out to the requestor we're setting.  We are
> > using a privileged account to connect to the API.
> > 
> > I can see the requestor set on the ticket when I check the website,
> > but
> > no recipients are considered when the scrip runs:
> > 
> > Oct  6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To;
> > recipients are  (/usr/share/request-
> > tracker4/lib/RT/Action/SendEmail.pm:639)
> > ...
> > Oct  6 14:21:09 cat-prod-rt RT: [1145] No recipients found for
> > deferred
> > delivery on transaction #213681 (/usr/share/request-
> > tracker4/lib/RT/
> > Action/SendEmail.pm:691)
> > Oct  6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868-
> > 1698.2
> > 5796-22-0 at rt.catalyst.net.nz> #25796/213681 - Scrip 22 On Create
> > Notify
> > Requestor
> > 
> > Is there anything we can do to make this work?
> > 
> > Cheers,
> > Andrew
> > 
> > -- 
> > Andrew Ruthven, Wellington, New Zealand
> > andrew at etc.gen.nz             | linux.conf.au 2017, Hobart, AU
> >   New Zealand's only Cloud:   |   The Future of Open Source
> > https://catalyst.net.nz/cloud |     http://linux.conf.au
> > 
> > 
> > 
> > ---------
> > RT 4.4 and RTIR training sessions, and a new workshop day! https://
> > bestpractical.com/training
> > * Boston - October 24-26
> > * Los Angeles - Q1 2017
-- 
Andrew Ruthven, Wellington, New Zealand
andrew at etc.gen.nz             | linux.conf.au 2017, Hobart, AU
  New Zealand's only Cloud:   |   The Future of Open Source
https://catalyst.net.nz/cloud |     http://linux.conf.au