[rt-users] Deleting one attachment

Ram ram0502 at gmail.com
Wed Oct 19 12:28:39 EDT 2016


Hi all,
A user at work added an attachment that violates corporate policy to a
ticket; the ticket itself is valid and must be kept. I need to delete the
attachment. A quick look at the rt-shredder tool does not make it apparent
to me how to do this with rt-shredder. I can readily do it editing the db
in mysql but I'd rather use rt-shredder if it will do the job.
any help?
thanks
Ram
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