[rt-users] Greetings from a New RT user in Toronto.
reza.toronto at gmail.com
Mon Oct 24 04:49:39 EDT 2016
I successfully installed RT on a virtual machine and it has been a
non-stop learning marathon for 12+ hrs non stop. If you are as new as
me in RT, please reply to my message, and perhaps we can have a
conference call (at my expense) to do some sort of study group session,
so we can share knowledge.
Its easiest to learn when there are friendly tutors. FYI, I have
acquired the following knowledge the very hard way.
1. Setup / Installation. (The hardest part)
2. Creating Users
3. Creating Groups
4. Understanding Permissons
5. Enabling watchers
6. Configuring Fetch Mail with SSL option to a gmail account (for testing)
7. Configuring Sendmail / Exim and smart host
8. Purging / Shredding tickets
What I would like to learn is:
1. Create Random Ticket numbers.
2. Suppress "RT System Itself - Outgoing email recorded"
3. Customization of Auto ticket reply.
4. Assigning tickets / transferring to someone else (when not logged in
5. 3rd Party CRM integration basics.
Thanks in advance to all the folks here, specially the creators of RT.
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