[rt-users] Greetings from a New RT user in Toronto.

Reza reza.toronto at gmail.com
Mon Oct 24 04:49:39 EDT 2016

Greetings Folks:

I successfully installed RT on a virtual machine and it has been a 
non-stop learning marathon for 12+ hrs non stop.   If you are as new as 
me in RT, please reply to my message, and perhaps we can have a 
conference call (at my expense) to do some sort of study group session, 
so we can share knowledge.

Its easiest to learn when there are friendly tutors.  FYI, I have 
acquired the following knowledge the very hard way.
1.  Setup / Installation.  (The hardest part)
2.  Creating Users
3.  Creating Groups
4.  Understanding Permissons
5.  Enabling watchers
6.  Configuring Fetch Mail with SSL option to a gmail account (for testing)
7.  Configuring Sendmail / Exim and smart host
8.  Purging / Shredding tickets

What I would like to learn is:
1.  Create Random Ticket numbers.
2.  Suppress "RT System Itself - Outgoing email recorded"
3.  Customization of Auto ticket reply.
4.  Assigning tickets / transferring to someone else (when not logged in 
as root)
5.  3rd Party CRM integration basics.

Thanks in advance to all the folks here, specially the creators of RT.


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