[rt-users] RT 4.4.1 w/ RTIR - AlreadyResolved template

[Stephen Switzer]

Hello!

    I have an RT installation and just found a template that I don't 
remember adding, "AlreadyResolved", which reads:

    Greetings,

    This message has been automatically generated in response to your
    email. This ticket has previously been marked as resolved and is
    being left in this state. If you feel that your issue is not resolved
    to your satisfaction, please reply with the following in the subject
    line:

              {$Ticket->SubjectTag} Re-Open

    NOTE: "Re-Open" and "{$Ticket->SubjectTag()}" are both very
    important. Please be sure to check the spelling and spacing, etc.


This sounds EXACTLY like what I want. Does anyone know the source of 
this, or how to implement?
Thank you!


-- 

Best regards,
Steve

		
Stephen H. Switzer
President & Chief Technical Consultant
	
steve at SBSroc.com <mailto:steve at sbsroc.com>
	
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