[rt-users] Greetings from a New RT user in Toronto.
chrisis at bosberaad.com
Mon Oct 24 17:08:50 EDT 2016
Welcome to RT. We're a fairly new user of the product so have recent
experience of your learning curve!
We have a bit of a workaround in place for "2. Suppress "RT System
Itself...)" lines in the History. We simply hide the entries with custom
css. In Admin > Tools > Theme > Custom CSS (Advanced), we've added:
This hides all those RT System messages while leaving things like actual
message content/comments alone.
As far as "4. Assigning tickets..." goes, have you set any of your users as
"Privileged"? As far as I remember if you are logged in as a privileged
user you should be able to assign tickets to other privileged users.
On Mon, 24 Oct 2016 at 21:50 Reza <reza.toronto at gmail.com> wrote:
> Greetings Folks:
> I successfully installed RT on a virtual machine and it has been a
> non-stop learning marathon for 12+ hrs non stop. If you are as new as
> me in RT, please reply to my message, and perhaps we can have a
> conference call (at my expense) to do some sort of study group session,
> so we can share knowledge.
> Its easiest to learn when there are friendly tutors. FYI, I have
> acquired the following knowledge the very hard way.
> 1. Setup / Installation. (The hardest part)
> 2. Creating Users
> 3. Creating Groups
> 4. Understanding Permissons
> 5. Enabling watchers
> 6. Configuring Fetch Mail with SSL option to a gmail account (for testing)
> 7. Configuring Sendmail / Exim and smart host
> 8. Purging / Shredding tickets
> What I would like to learn is:
> 1. Create Random Ticket numbers.
> 2. Suppress "RT System Itself - Outgoing email recorded"
> 3. Customization of Auto ticket reply.
> 4. Assigning tickets / transferring to someone else (when not logged in
> as root)
> 5. 3rd Party CRM integration basics.
> Thanks in advance to all the folks here, specially the creators of RT.
> RT 4.4 and RTIR training sessions, and a new workshop day!
> * Boston - October 24-26
> * Los Angeles - Q1 2017
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