[rt-users] What does attaching a message do?

[Alex Hall]

Hi all,
In most RT templates I've looked at, the first command is
RT-Attach-Message:yes. I'm just wondering what this does? I often see what
appears to be a blank transaction in ticket histories; is that related? Is
attaching the message important, or can we do without it? Basically, what
does it do and should we keep it in all templates, including new ones?
Thanks.

-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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