[rt-users] Two emails assigned to the same queue

Renos Nikolaou rnikolaou at odysseyconsultants.com
Fri Sep 2 09:43:08 EDT 2016


Hello all,

I would like to know if it’s possible to have two email addresses assigned to the same queue ?
For example, when a user send an email either to user1 at domain.com or user2 at domain.com a ticket will be created in the same QUEUE.

I created a queue and on the Reply Address field i used (, | ;) between the two emails (Ex. user1 at domain.com,user2 at domain.com ) ,but the following notice occurred:
"RTAddressRegexp option in the config doesn't match user1 at domain.com,user2 at domain.com"

Could you please advise ?

Thank you!,



[cid:image46c585.PNG at 61ef6b80.4ebff3fd] [cid:imagea61219.PNG at ab77fb2d.42b8d747]
Renos Nikolaou
Escalation Engineer

[cid:image9a328f.PNG at bbcd2ee8.459f0e33]
rnikolaou at odysseyconsultants.com<mailto:rnikolaou at odysseyconsultants.com>

[cid:image6fd665.PNG at bcf8ab2f.48b527f8]
 Extension: # 153

[cid:image9f56e6.PNG at 46d17a73.48a963df]
1, Lefkos Anastasiades Street, 3rd Floor, 2012 Strovolos, Nicosia Tel.: +357 22463600

[cid:image8b1268.PNG at 01a5fede.46abcdcc]<http://www.odysseyc.com/cloudservices/SIEM/>

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