[rt-users] Best setup for using RT with Gmail?

Chris McClement chrisis at bosberaad.com
Sun Sep 4 18:09:53 EDT 2016

You don't need to setup your own mail server, you can just use Gmail. There
are two components to it:

- sending mail via gmail from RT
- fetching mail from gmail and inserting it into RT queues

For sending mail via gmail from RT, start here:
The answer to that thread links to how-tos.

For fetching mail and inserting it into RT queues, you first need to
install either fetchmail or getmail (I use getmail), configure it to
collect mail from the gmail inbox allocated to the queue, and then hand off
mail it collects to rt-mailgate. rt-mailgate's arguments direct mail to the
relevant queues.

On Mon, 5 Sep 2016 at 02:30 Alex Hall <ahall at autodist.com> wrote:

> Hi list,
> I've never set up or run a mail server before, but I need to get email
> working with RT. We use Gmail Apps at work, so everyone has an email
> address. Right now, tickets at domain.com is our ticket one, and I'll use
> tickets+queueName at domain.com for email ticket creation.
> What I'm wondering is which is the best mail server to use on the Debian 8
> server that hosts RT? FastMail seems popular, but will it be best suited to
> Gmail, which requires encryption? Is there a better one? Any other notes on
> doing this I should know? Thanks in advance.
> Sent from my iPhone
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
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