[rt-users] Best setup for using RT with Gmail?

[Alex Hall]

Thanks for the answers. I'm happy, and a bit surprised, to say that I have
my test RT instance sending out emails on ticket creation/activity using
postfix. It's not a GUI like OSTicket is, but this took far less time to
get working. Indeed, the more I use RT, the happier I am that I switched to
it.

Anyway, I have a fetchmail question. I have to make the configuration file
for fetchmail, which I've done successfully. Testing with that file,
fetchmail works. I got the file syntax/setup from here:
https://help.ubuntu.com/community/GmailPostfixFetchmail

However, the RT fetchmailrc file the wiki says to use looks very, very
different:
https://rt-wiki.bestpractical.com/wiki/Fetchmail

For one thing, there's no interval, so how does fetchmail know to poll
every few minutes? Do I call fetchmail /path/to/myfetchmailrc as a cron job?

Second, there seems to be a lot of repetition. For instance, is there any
way to store my RT URL and domain as variables, so I could just do
username someAddress@$domain url $myURL
and so on? This isn't a big deal, but the programmer in me cringes at the
re-use of what should be a static string. Thanks in advance. Oh, if there
are any reasons to use getmail instead, please let me know. I just found
more resources that use fetchmail, and fetchmail doesn't need to be
compiled as getmail seems to, so fetchmail won. I'm not at all opposed to
switching if I should, though.

On Sun, Sep 4, 2016 at 6:09 PM, Chris McClement <chrisis at bosberaad.com>
wrote:

> You don't need to setup your own mail server, you can just use Gmail.
> There are two components to it:
>
> - sending mail via gmail from RT
> - fetching mail from gmail and inserting it into RT queues
>
> For sending mail via gmail from RT, start here: http://serverfault.com/
> questions/204216/how-to-make-request-tracker-use-an-
> external-smtp-mail-server. The answer to that thread links to how-tos.
>
> For fetching mail and inserting it into RT queues, you first need to
> install either fetchmail or getmail (I use getmail), configure it to
> collect mail from the gmail inbox allocated to the queue, and then hand off
> mail it collects to rt-mailgate. rt-mailgate's arguments direct mail to the
> relevant queues.
>
> On Mon, 5 Sep 2016 at 02:30 Alex Hall <ahall at autodist.com> wrote:
>
>> Hi list,
>> I've never set up or run a mail server before, but I need to get email
>> working with RT. We use Gmail Apps at work, so everyone has an email
>> address. Right now, tickets at domain.com is our ticket one, and I'll use
>> tickets+queueName at domain.com for email ticket creation.
>>
>> What I'm wondering is which is the best mail server to use on the Debian
>> 8 server that hosts RT? FastMail seems popular, but will it be best suited
>> to Gmail, which requires encryption? Is there a better one? Any other notes
>> on doing this I should know? Thanks in advance.
>>
>> Sent from my iPhone
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Boston - October 24-26
>> * Los Angeles - Q1 2017
>
>


-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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