[rt-users] Best setup for using RT with Gmail?

[Alex Hall]

One more follow-up. Now that I have fetchmail working (my cron job question
still applies) what do I use for the username? I got "no permission to
create tickets in queue 'General'" when I tried to use email creation.
Good, because it's picking up emails correctly, but bad, because I'm not
sure who lacks the permission. I'm guessing either the user set in the
fetchmailrc file, or my email address? If the former, to what do I set the
value? If the latter, how do I allow users to create tickets via email
automatically? Thanks.

On Mon, Sep 5, 2016 at 1:52 PM, Alex Hall <ahall at autodist.com> wrote:

> Thanks for the answers. I'm happy, and a bit surprised, to say that I have
> my test RT instance sending out emails on ticket creation/activity using
> postfix. It's not a GUI like OSTicket is, but this took far less time to
> get working. Indeed, the more I use RT, the happier I am that I switched to
> it.
>
> Anyway, I have a fetchmail question. I have to make the configuration file
> for fetchmail, which I've done successfully. Testing with that file,
> fetchmail works. I got the file syntax/setup from here:
> https://help.ubuntu.com/community/GmailPostfixFetchmail
>
> However, the RT fetchmailrc file the wiki says to use looks very, very
> different:
> https://rt-wiki.bestpractical.com/wiki/Fetchmail
>
> For one thing, there's no interval, so how does fetchmail know to poll
> every few minutes? Do I call fetchmail /path/to/myfetchmailrc as a cron job?
>
> Second, there seems to be a lot of repetition. For instance, is there any
> way to store my RT URL and domain as variables, so I could just do
> username someAddress@$domain url $myURL
> and so on? This isn't a big deal, but the programmer in me cringes at the
> re-use of what should be a static string. Thanks in advance. Oh, if there
> are any reasons to use getmail instead, please let me know. I just found
> more resources that use fetchmail, and fetchmail doesn't need to be
> compiled as getmail seems to, so fetchmail won. I'm not at all opposed to
> switching if I should, though.
>
> On Sun, Sep 4, 2016 at 6:09 PM, Chris McClement <chrisis at bosberaad.com>
> wrote:
>
>> You don't need to setup your own mail server, you can just use Gmail.
>> There are two components to it:
>>
>> - sending mail via gmail from RT
>> - fetching mail from gmail and inserting it into RT queues
>>
>> For sending mail via gmail from RT, start here: http://serverfault.com/q
>> uestions/204216/how-to-make-request-tracker-use-an-external-
>> smtp-mail-server. The answer to that thread links to how-tos.
>>
>> For fetching mail and inserting it into RT queues, you first need to
>> install either fetchmail or getmail (I use getmail), configure it to
>> collect mail from the gmail inbox allocated to the queue, and then hand off
>> mail it collects to rt-mailgate. rt-mailgate's arguments direct mail to the
>> relevant queues.
>>
>> On Mon, 5 Sep 2016 at 02:30 Alex Hall <ahall at autodist.com> wrote:
>>
>>> Hi list,
>>> I've never set up or run a mail server before, but I need to get email
>>> working with RT. We use Gmail Apps at work, so everyone has an email
>>> address. Right now, tickets at domain.com is our ticket one, and I'll use
>>> tickets+queueName at domain.com for email ticket creation.
>>>
>>> What I'm wondering is which is the best mail server to use on the Debian
>>> 8 server that hosts RT? FastMail seems popular, but will it be best suited
>>> to Gmail, which requires encryption? Is there a better one? Any other notes
>>> on doing this I should know? Thanks in advance.
>>>
>>> Sent from my iPhone
>>> ---------
>>> RT 4.4 and RTIR training sessions, and a new workshop day!
>>> https://bestpractical.com/training
>>> * Boston - October 24-26
>>> * Los Angeles - Q1 2017
>>
>>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160905/e3ce40c7/attachment.htm>