[rt-users] Adding group to one-time CC/Admin CC for ticket?

Kenneth Marshall ktm at rice.edu
Mon Sep 12 12:56:53 EDT 2016

On Mon, Sep 12, 2016 at 12:53:37PM -0400, Alex Hall wrote:
> Hi all,
> My boss has just been looking through RT, and he didn't like that everyone
> in a queue was emailed for every ticket. I've removed queue staff and admin
> groups as watchers so this won't happen again, and we'll rely on entering
> users into the one-time CC and Admin CC boxes instead, not to mention
> severity escalation.
> This made me wonder, though, if you can add a group as a CC or admin CC on
> a ticket? I know the field wants a comma-separated list of addresses, but
> couldn't a group name go in there, and the system pull the addresses on its
> own? It doesn't currently do this, at least on 4.2.8, but is it an option I
> could enable? Or a feature in newer versions of RT?
> -- 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

Hi Alex,

For severity escalation, you can use the priority change to have a Scrip
automatically add an AdminCc to a particular ticket.


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