[rt-users] Stripping quoted text from emailed ticket replies

Alex Hall ahall at autodist.com
Mon Sep 12 13:17:38 EDT 2016


Hello all,
The other major problem my boss has with RT is how emailed replies include
quoted text/original messages. If four replies come in, each carrying with
it the entire conversation history, the web UI showing the ticket very
quickly becomes a huge mess. I found a thread from this list that says this
feature was released in 4.0, but I don't see the option anywhere.
http://www.gossamer-threads.com/lists/rt/users/98679

If it's an option, how would I turn it on? If there's a way to have some
cut-off text, like "--reply above this line", below which all text is
simply discarded, that would be great too. I'm on 4.2.8, so maybe the
feature just got delayed and wound up in a newer version than I have?
Thanks.

-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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