[rt-users] Enabling extensions in RT4.2.8?

Matt Zagrabelny mzagrabe at d.umn.edu
Thu Sep 22 14:04:26 EDT 2016

Hi Alex,

On Thu, Sep 22, 2016 at 12:50 PM, Alex Hall <ahall at autodist.com> wrote:
> Hi all,
> I can't seem to find the instructions for enabling extensions in 4.2.8. I've
> found some for 3.x, but I thought I read somewhere that the syntax is a bit
> different for 4.x. I know I add something to 50-debconf, but I'm not sure
> exactly what.

You can add the configuration "code" to any file in

The configuration "code" is:


So you might have a file like:


with the aforementioned Plugin line.

Then run your:


Then clean your mason cache:

sudo find /var/cache/request-tracker4/mason_data/obj -delete

and restart your webserver


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