[rt-users] Change status to open when user respond to a ticket.

Piet Honkoop piet at espresso-gridpoint.com
Mon Sep 26 09:32:19 EDT 2016


Hi,

I'm curious how to solve this one too :)

even a bit more specific: if the requestor mails, reset status (so not 
'anybody')

Best regards,

Piet


On 26-9-2016 14:46, Felix Defrance wrote:
>
> Hi,
>
>
> I need to change ticket status to open when anybody respond to a 
> ticket by email or web UI and when the ticket is in a specific status.
>
> This is a custom lifecycle, without stalled status, and which the 
> stalled status is a custom named status.
>
> So anybody known, how i could do the same "lifecycle" as stalled, but 
> for another status ?
>
> Thx,
>
> -- 
> Félix Defrance
> PGP: 0x0F04DC57
>
> -- 
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