[rt-users] Change status to open when user respond to a ticket.

[Sinapius, Vinzenz]

Hi,

I solved this by creating a custom scrip. Take a look at https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets and https://rt-wiki.bestpractical.com/wiki/CustomActionSnippets

Cheers,
Vinzenz
Vinzenz Sinapius
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Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Piet Honkoop
Gesendet: Montag, 26. September 2016 15:32
An: Felix Defrance <felix at d2france.fr>; rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Change status to open when user respond to a ticket.


Hi,

I'm curious how to solve this one too :)

even a bit more specific: if the requestor mails, reset status (so not 'anybody')

Best regards,

Piet

On 26-9-2016 14:46, Felix Defrance wrote:

Hi,

I need to change ticket status to open when anybody respond to a ticket by email or web UI and when the ticket is in a specific status.

This is a custom lifecycle, without stalled status, and which the stalled status is a custom named status.

So anybody known, how i could do the same "lifecycle" as stalled, but for another status ?

Thx,

--

Félix Defrance

PGP: 0x0F04DC57

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