[rt-users] Where is the 'privileged' group?

Alex Hall ahall at autodist.com
Tue Sep 27 08:51:00 EDT 2016

I know I can make a user un-privileged. But all the users I'll be adding
over the next week or so will need to have some rights, just not the right
to add themselves to groups. I thought 'unprivileged' was an automatically
created group I could manage like any other, so that all privileged users
inherit the same rights unless and until an admin adds the user to a group
with more rights later on. For instance, *all* our users must be able to
take tickets, but not all of them should be able to add themselves to
groups. Do I just need to make a "staff" group and add everyone to it? I
can, I just had it in my head that RT had a way to do this automatically
for all users not in any user-defined group.

On Mon, Sep 26, 2016 at 5:11 PM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> Admin -> Users -> Select
> Let this user be granted rights (Privileged)
> -m
> On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall <ahall at autodist.com> wrote:
> > Hello again,
> > I created a user, and he reported later that he'd added himself to the
> admin
> > group. I was going to do that anyway, but I'm concerned that he had the
> > right to do that on his own. I think the problem lies in the privileges I
> > gave the 'privileged' group when I was first setting up RT. Now, though,
> all
> > I can find are my own groups; the un/privileged ones are nowhere to be
> > found. How do I get back to them to remove some rights from the
> privileged
> > group? Thanks.
> >
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ahall at autodist.com
> >
> > ---------
> > RT 4.4 and RTIR training sessions, and a new workshop day!
> > https://bestpractical.com/training
> > * Boston - October 24-26
> > * Los Angeles - Q1 2017

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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