[rt-users] Fine-tuning user rights for queue access

Alex Hall ahall at autodist.com
Wed Sep 28 16:16:33 EDT 2016

Yes, that did it. I thought "view queue" would also let everyone, well,
view it, but it seems to have made it appear in the dropdown for ticket
creation only. Confusing wording, but it works. :) I think that'll do it
for rights, until my boss asks for something else that trips me up.

On Wed, Sep 28, 2016 at 3:38 PM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> On Wed, Sep 28, 2016 at 2:36 PM, Alex Hall <ahall at autodist.com> wrote:
> > I got the problem of all users viewing all queues sorted. However, even
> if I
> > grant "create tickets" on a given queue to either everyone or
> privileged, no
> > one is able to select anything but their own queue when creating
> tickets. Do
> > I have to let users see a queue in order to open a ticket in it?
> I believe the user needs SeeQueue to create tickets in a queue.
> -m

Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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