[rt-users] excluding queue in RT SQL

Alex Hall ahall at autodist.com
Thu Feb 9 10:02:08 EST 2017


Hi all,
Just a quick question, and one I feel like I should know. In RT's
implementation of SQL, how do I specify a queue; name or ID?

We have a cron job that runs, using SQL to search for tickets. I'm being
asked to exclude a specific queue from this search. Do I need to use "queue
<> 'queue name'" or "queue <> 7"? Thanks.

-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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