[rt-users] Use lifecycle to set status and invoke Dates page?

Peter Nikolaidis petern at paradigmcc.com
Mon Feb 27 10:56:09 EST 2017

Hi Matt,

Thanks for the reply. What woudl be the callback/action to take someone to
the Dates page for a ticket?

Thanks again,


On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> Hi Peter,
> On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis <petern at paradigmcc.com>
> wrote:
> > Hi,
> >
> > I'd like to have a lifecycle action called "schedule," which would set
> the
> > ticket's status to "scheduled" and take the user to the ticket's Dates
> page
> > so they could set a due date. It's this possible?
> Just for clarity, the action isn't necessarily lifecycle related - it
> certainly could be, though. Statuses are a component of lifecyles,
> though.
> You can tweak the Actions menu to your desires. We do all sorts of
> modifications. There are Menu callbacks to inject your local tweaks
> into the Actions menu.
> -m

Peter Nikolaidis
, GCFE <https://www.giac.org/certified-professional/peter-nikolaidis/118082>
, GCIH <https://www.giac.org/certified-professional/peter-nikolaidis/118082>
, GPPA <http://www.giac.org/certified-professional/peter-nikolaidis/118082>
, GSNA <http://www.giac.org/certified-professional/peter-nikolaidis/118082>
Paradigm Consulting Co.
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