[rt-users] Use lifecycle to set status and invoke Dates page?
petern at paradigmcc.com
Mon Feb 27 10:56:09 EST 2017
Thanks for the reply. What woudl be the callback/action to take someone to
the Dates page for a ticket?
On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:
> Hi Peter,
> On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis <petern at paradigmcc.com>
> > Hi,
> > I'd like to have a lifecycle action called "schedule," which would set
> > ticket's status to "scheduled" and take the user to the ticket's Dates
> > so they could set a due date. It's this possible?
> Just for clarity, the action isn't necessarily lifecycle related - it
> certainly could be, though. Statuses are a component of lifecyles,
> You can tweak the Actions menu to your desires. We do all sorts of
> modifications. There are Menu callbacks to inject your local tweaks
> into the Actions menu.
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