[rt-users] How unprivileged users could see all tickets in their queue?
felix at d2france.fr
Wed Jan 4 03:57:00 EST 2017
You right, this rights isn't checked.
But I can't view all tickets in selfservice anymore.
I verify the same rights in :
Admin > Queue, "select the queue name" and Group Rights, select and
grant "unprivileged users" to Seequeue & Showtickets
In the same section:
grant group "compagny name" to Seequeue & Showtickets
But no effect.
I try to add a user to watchers 'CC', and grant watchers 'CC' to
Seequeue & Showtickets but no effect too :(
Another ideas ?
Le 03/01/2017 à 18:39, Alex Hall a écrit :
> Have you granted the rights? In Admin > Global > Group Rights, select
> the "unprivileged users" tab, then grant "view queue". That should
> help, though our setup is quite different so I can't verify it.
> On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance <felix at d2france.fr
> <mailto:felix at d2france.fr>> wrote:
> Hi all,
> I don't find how I could add ShowTickets or QueueList in SelfService.
> I want to allow my unprivileged users, grouped by company name, to
> see all tickets in their queue.
> The group rights on the queue is correctly defined and users could
> access to the tickets by entring the ticket number in the "goto
> Ticket" field (top right in SelfService).
> I have tried to play with CustomRole but it's not working for me.
> So anybody known how I can do it?
> Thank you,
> Félix Defrance
> PGP: 0x0F04DC57
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com <mailto:ahall at autodist.com>
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