[rt-users] __active__ including stalled tickets?

Alex Hall ahall at autodist.com
Thu Jan 5 10:56:55 EST 2017


Hey all,
I just did a search:
Priority > 9 and Status = '__active__'
Five of the resulting tickets are stalled, but I thought __active__ ignored
stalled tickets. Any idea why they're appearing? Did I miss a setting or
something, or is this intended behavior? Thanks.
-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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