[rt-users] __active__ including stalled tickets?

[Matt Zagrabelny]

__Active__ is case sensitive, I believe.

-m

On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ahall at autodist.com> wrote:
> Hey all,
> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored
> stalled tickets. Any idea why they're appearing? Did I miss a setting or
> something, or is this intended behavior? Thanks.
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com