[rt-users] __active__ including stalled tickets?

Matt Zagrabelny mzagrabe at d.umn.edu
Thu Jan 5 11:01:51 EST 2017

__Active__ is case sensitive, I believe.


On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ahall at autodist.com> wrote:
> Hey all,
> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored
> stalled tickets. Any idea why they're appearing? Did I miss a setting or
> something, or is this intended behavior? Thanks.
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com

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