[rt-users] When replying to a new ticket a new ticket get created

[Martin Petersson]

Hello,

Thank you for your answer.
Should $EmailSubjectTagRegex be in RT_SiteConfig.pm?

I have renamed the RT site, could that cause anything?


Martin Petersson
IT-Konsult

+46 (0)522 980 28, martin at uanet.se<mailto:martin at uanet.se>, www.uanet.se<http://www.uanet.se/>
Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095

[cid:A93F8E95-F3FC-464A-AF04-402618F91147 at uanet.local]
<http://www.uanet.se/>
<http://www.uanet.se/>

16 jan. 2017 kl. 15:00 skrev Alex Hall <ahall at autodist.com<mailto:ahall at autodist.com>>:

My first thought is that you've modified your $EmailSubjectTagRegex setting. If you have, there may be a mistake in that which is causing a problem. If you have changed it, can you give us its current value? Or disable the change and see if replies start working correctly, then debug the regexp?

On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <martin at uanet.se<mailto:martin at uanet.se>> wrote:
Hello,

Somehow i get the auto reply ticket that the customer receive.
And then when i reply to the ticket it creates a new ticket, whats wrong?

I have Ubuntu latest OS and RT 4.4.1




Martin Petersson
IT-Konsult

+46 (0)522 980 28, martin at uanet.se<mailto:martin at uanet.se>, www.uanet.se<http://www.uanet.se/>
Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095

<logo-uanet-email.jpg>
<http://www.uanet.se/>
<http://www.uanet.se/>




--
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com<mailto:ahall at autodist.com>

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