[rt-users] When replying to a new ticket a new ticket get created

[Alex Hall]

Yes, the regexp would be in there if you've modified it. Can you just post
your entire RT_SiteConfig.pm file (or files if you're using files inside
RT_SiteConfig.d)? That might be the best way for us to see what you're
working with.

On Mon, Jan 16, 2017 at 9:14 AM, Martin Petersson <martin at uanet.se> wrote:

> Hello,
>
> Thank you for your answer.
> Should $EmailSubjectTagRegex be in RT_SiteConfig.pm?
>
> I have renamed the RT site, could that cause anything?
>
>
> *Martin Petersson*
> *IT-Konsult*
>
> *+46 (0)522 980 28*, martin at uanet.se, www.uanet.se
> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095
>
>
> <http://www.uanet.se/>
> <http://www.uanet.se/>
>
> 16 jan. 2017 kl. 15:00 skrev Alex Hall <ahall at autodist.com>:
>
> My first thought is that you've modified your $EmailSubjectTagRegex
> setting. If you have, there may be a mistake in that which is causing a
> problem. If you have changed it, can you give us its current value? Or
> disable the change and see if replies start working correctly, then debug
> the regexp?
>
> On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <martin at uanet.se> wrote:
>
>> Hello,
>>
>> Somehow i get the auto reply ticket that the customer receive.
>> And then when i reply to the ticket it creates a new ticket, whats wrong?
>>
>> I have Ubuntu latest OS and RT 4.4.1
>>
>>
>>
>>
>> *Martin Petersson*
>> *IT-Konsult*
>>
>> *+46 (0)522 980 28*, martin at uanet.se, www.uanet.se
>> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095
>>
>> <logo-uanet-email.jpg>
>> <http://www.uanet.se/>
>> <http://www.uanet.se/>
>>
>>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
>
>
>


-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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