[rt-users] Previous ticket info on Queue Change

[Joe Kirby]

I want to move a ticket from queue A to queue B.\

I have 2 custom fields on queue B; 1 for queue name and 1 for queue number

I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from.

I have been searching the documentation with little success.

I know the sis probably easy for perl folks, which I am not unfortunately, and in the past I have ben successful when I can see an example

Can someone share if this is possible and do you have an example

Thanks in advance

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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