[rt-users] Tickets sent encrypted via SMIME don't store user attachments at creation

[Aaron White]

Shawn,

Worked like a charm. Thanks!

Aaron

> On Jan 23, 2017, at 3:49 PM, Shawn M Moore <shawn at bestpractical.com> wrote:
> 
> Hi Aaron,
> 
>> On Jan 21, 2017, at 15:00, Aaron White <w531t4 at gmail.com> wrote:
>> 
>> Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize smime to encrypt emails to our users, and that has been working just fine. The issue I'm experiencing is that when I open the web dialog to create a ticket, ensure 'encrypted' is checked, drag an attachment over the Dropbox area (to which I see the upload bar complete and I see a pic of the jpg I attached), and submit the ticket... I get an encrypted email from RT as expected, however no attachment.
> 
> We believe we have a fix for this issue, which will be included in RT 4.4.2. If you're adventurous you're welcome to run the patch locally:
> 
> https://github.com/bestpractical/rt/commit/0b81e2ad0b33b8fb101bd70ef95eac0e00e62803
> 
> https://issues.bestpractical.com/Ticket/Display.html?id=32460
> 
> Please let us know how it goes.
> 
>> Thanks!
> 
> Best,
> Shawn
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