[Rtir] several problems + versions to use.

Ruediger Riediger ruediger.riediger at sun.com
Fri Dec 3 05:57:01 EST 2004

Becz Tamas wrote:
>>>3) When I write a comment on a ticket I get a "Status: Illegal value for
>>>Status" message. (There is no way to set it on the comment form)
>>That's for both Comment and Correspondence. The "Status" field is 
>>submitted empty, and an empty field is obviously an illegal value. I am 
>>currently investigating this... more to come.
> This would be nice. Since other issues were up, and besides the error
> messege, this does not affect anyithing else (at least AFAIK), I decided
> to live with it till I'll have time... I'm still living with it :-/

I figured out that there is impact:
The "Started" time is set when there is a "Status" changes from "new" to 
anything else (see Ticket_Overlay.pm):

     #If we're changing the status from new, record that we've started
     if ( ( $self->Status =~ /new/ ) && ( $args{Status} ne 'new' ) ) {

         #Set the Started time to "now"
         $self->_Set( Field             => 'Started',
                      Value             => $now->ISO,
                      RecordTransaction => 0 );

Now, the empty Status prevents this change and the "Started" date is not 
recorded correctly. This means, the SLA requirement is not calculated 
correctly for RTIR Reports.

That's what I am investigating.

> Solution for me was rt 3.0.12 and rtir 1.0.5, and after fixing those
> several issues, it's ok now. (Besides #4, anyway)

You should upgrade to 1.0.6rc1. It's stable and some minor issues are 
fixed. I think that only missing feedback prevented Jesse to make this 
1.0.6 final. Note that the "Illegal Status" bug is not fixed in 1.0.6

Best regards,

	Ruediger Riediger

Dr. Ruediger Riediger                              Sun Microsystems GmbH
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