[Rtir] several problems + versions to use.

[Ruediger Riediger]

Becz Tamas wrote:
>>>3) When I write a comment on a ticket I get a "Status: Illegal value for
>>>Status" message. (There is no way to set it on the comment form)
>>
>>That's for both Comment and Correspondence. The "Status" field is 
>>submitted empty, and an empty field is obviously an illegal value. I am 
>>currently investigating this... more to come.
>>
> 
> This would be nice. Since other issues were up, and besides the error
> messege, this does not affect anyithing else (at least AFAIK), I decided
> to live with it till I'll have time... I'm still living with it :-/

I figured out that there is impact:
The "Started" time is set when there is a "Status" changes from "new" to 
anything else (see Ticket_Overlay.pm):

     #If we're changing the status from new, record that we've started
     if ( ( $self->Status =~ /new/ ) && ( $args{Status} ne 'new' ) ) {

         #Set the Started time to "now"
         $self->_Set( Field             => 'Started',
                      Value             => $now->ISO,
                      RecordTransaction => 0 );
     }

Now, the empty Status prevents this change and the "Started" date is not 
recorded correctly. This means, the SLA requirement is not calculated 
correctly for RTIR Reports.

That's what I am investigating.

> Solution for me was rt 3.0.12 and rtir 1.0.5, and after fixing those
> several issues, it's ok now. (Besides #4, anyway)

You should upgrade to 1.0.6rc1. It's stable and some minor issues are 
fixed. I think that only missing feedback prevented Jesse to make this 
1.0.6 final. Note that the "Illegal Status" bug is not fixed in 1.0.6

Best regards,

	Ruediger Riediger

-- 
Dr. Ruediger Riediger                              Sun Microsystems GmbH
NSG - SunCERT                                             Komturstr. 18a
mailto:Ruediger.Riediger at Sun.com                          D-12099 Berlin
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