[Rtir] RTIR 1.1.5 installation problem

[Steven McIntosh]

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Hi,

We had the same problem here. We managed to fix it but it was a while
ago and we can't remember exactly what we did. Looking through some of
our scrappy notes we saw that we removed the description and in rt 1.1.5

cp /usr/lib/perl5/site_perl/5.8.5/Module/Install/* inc/Module/Install

We are pretty sure this is the fix that applies to this, or it may be a
fix for something else  :)

Good luck.

Cheers,
Steve

Avi Baumstein wrote:
> Having recently joined the list, I found this thread in the archive
> which exactly describes a problem I'm having installing RTIR. I will
> note that I wrongly installed RTIR 1.0.5 on my RT3.4.2 installation, and
> am now trying to upgrade it to get it working properly. 
> 
> At any rate, I was just wondering if anyone had any further suggestions,
> as I don't really know whats going on here. 
> 
> Thank you, 
> 
> -avi
> 
> 
> Mike Forrester mikef at pocketlint.com 
> Tue Jul 19 16:04:20 EDT 2005 
> 
> Previous message: [Rtir] Help on RTIR 1.1.5 
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> Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] 
> 
> I am having the same problem.  When I comment out the 'description'
> line, I get this:
> 
> # perl Makefile.PL
> Using RT configurations from /usr/local/rt3/lib/RT.pm:
> ./etc   => /usr/local/rt3/local/etc/IR
> ./html  => /usr/local/rt3/share/html
> ./lib   => /usr/local/rt3/local/lib
> For first-time installation, type 'make initdb'.
> The 'WriteAll' method does not exist in the 'inc' path!
> Please remove the 'inc' directory and run Makefile.PL again to load it.
> 
> On Tue, Jul 19, 2005 at 10:05:56AM +0200, Carlos Fuentes Bermejo wrote:
> 
>>Hello,
>>
>>
>>>I'm trying to install RTIR 1.1.5 on RT 3.4.2, but I'm getting the
>>>following error message:
>>> 
>>>rtir-1.1.5 # perl Makefile.PL
>>>Using RT configurations from /opt/rt3/lib/RT.pm:
>>>./etc   => /opt/rt3/local/etc/IR
>>>./html  => /opt/rt3/share/html
>>>./lib   => /opt/rt3/local/lib
>>>For first-time installation, type 'make initdb'.
>>>The 'description' method does not exist in the 'inc' path!
>>>Please remove the 'inc' directory and run Makefile.PL again to load
>>>it.
>>>rtir-1.1.5 #
>>>
>>>Can anyone help me with that?
>>> 
>>
>>If I don't remember bad, I did avoid this matter deleting the
> 
> following
> 
>>line from Makefile.PL:
>>description('RT extension for Incident Response');
> 
> 

- --
Steven McIntosh
Information Systems Security Officer
Computing Service
James Watt North Building
University of Glasgow
Glasgow
G12 8QQ
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