[Rtir] RTIR Upgrade problems

[Ruslan Zakirov]

Where have you get the list of installed modules?
Is RTIR from repository or tarball?

On 9/12/06, Steven McIntosh <s.mcintosh at compserv.gla.ac.uk> wrote:
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> Hi All,
>
> Upgraded RT from 3.4.1 to 3.7
> Upgraded RTIR from 1.1.5 to 1.9
>
> Fedora Core 3
> mysql   4.1.9
> Apache/1.3.33 mod_perl/1.29
>
> Now I get this error when I click on RT -> Tickets
>
> error:          Can't locate object method "Clone" via package "RT::Users" at
> /opt/rt3/lib/RT/Users_Overlay.pm line 436.
> context:
> ...
> 432:    $RT::Logger->crit( "WhoHaveRight called with the Obsolete ObjectId/ObjectType API");
> 433:    return (undef);
> 434:    }
> 435:
> 436:    my $from_role = $self->Clone;
> 437:    $from_role->WhoHaveRoleRight( %args );
> 438:
> 439:    my $from_group = $self->Clone;
> 440:    $from_group->WhoHaveGroupRight( %args );
> ...
> code stack:     /opt/rt3/lib/RT/Users_Overlay.pm:436
> /opt/rt3/share/html/Elements/SelectOwner:84
> /opt/rt3/share/html/Search/Elements/ConditionRow:27
> /opt/rt3/share/html/Search/Elements/PickBasics:47
> /opt/rt3/share/html/Search/Elements/PickCriteria:60
> /opt/rt3/share/html/Widgets/TitleBox:49
> /opt/rt3/share/html/Search/Elements/PickCriteria:65
> /opt/rt3/share/html/Search/Build.html:81
> /opt/rt3/share/html/autohandler:244
>
> I found a post saying that this type of error was caused if DBIx::SearchBuilder needed an upgrade
> and so did this and still I get the error. The Modules I have installed are:
>
> Business::Hours -- 0.07
> Calendar::Simple -- 1.13
> Carp::Assert -- 0.18
> Carp::Assert::More -- 1.12
> Class::Accessor -- 0.27
> Clone -- 0.20
> DBD::SQLite -- 1.12
> DBI -- 1.52
> DBIx::DBSchema -- 0.31
> DBIx::SearchBuilder -- 1.43
> Devel::Symdump -- 2.0602
> ExtUtils::AutoInstall -- 0.63
> GD -- 2.35
> GD::Graph -- 1.4308
> GD::Text -- 0.86
> HTTP::Server::Simple::Mason -- 0.09
> IO::Tty -- 1.07
> Net::SSLeay -- 1.23
> Net::Whois::RIPE -- 1.22
> Perl -- 5.8.6
> Sort::Versions -- 1.5
> Term::ReadLine::Gnu -- 1.14
> Test::Simple -- 0.64
> Test::WWW::Mechanize -- 1.12
> Text::WikiFormat -- 0.78
> UNIVERSAL::require -- 0.10
> capitalization -- 0.03
> junoscript-perl -- ???
>
> Also when I go to the web RTIR section there are no items listed. Is this a result of the search
> problem?
>
> Any ideas about what has happened would be much appreciated.
>
> Cheers,
> Steve
>
> - --
> Steven McIntosh
> Information Systems Security Officer
> Computing Service
> James Watt North Building
> University of Glasgow
> Glasgow
> G12 8QQ
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-- 
Best regards, Ruslan.