[Rtir] No IP Address Field on Forms

[Sanitra Angram]

I didn't have a custom field called _RTIR_IP. I went ahead and created one but the field itself still doesn't show up in the forms. I believe the forms need to be modified to include this field or linked back to it somehow, but I can't find a reference anywhere on how to do that.

Any idea?

Thanks,

Sanitra

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, July 03, 2008 2:38 PM
To: Sanitra Angram
Subject: Re: [Rtir] No IP Address Field on Forms

Grant ModifyCustomField right to your users on CustomField _RTIR_IP.

DutyTeam group that is created by default during installation of RTIR
has pretty good set of rights to start working with RTIR.

On Thu, Jul 3, 2008 at 9:34 PM, Sanitra Angram
<Sanitra.Angram at hilton.com> wrote:
> Hello,
>
>
>
> I hope someone can assist with this. I am running RTIR M3 top of RT 3.7.26,
> apache2, and Postgre SQL 8.3 on Hardy Ubuntu on. None of my forms (i.e.,
> incident reports, incidents, etc.) have a field for entering the IP address.
> The field name for IP address is on the form but not the actual field.
>
>
>
> I am a new user and not very fluent with RT or Linux, but I did dig around
> the custom fields and relevant html files to find a reference for editing
> but I can't seem to find it.
>
>
>
> Has anyone else out there had this problem?
>
>
>
> Thanks,
>
>
>
> Sanitra S. Angram
>
> Manager, Incident Response
>
> Enterprise Information Security Office
>
> Hilton Hotels Corporation
>
> 3180 Players Lane
>
> Memphis, Tennessee 38125Office: (901) 748.7968
>
> Secure Fax: (901) 748.7820
>
> Cell: (901) 604.7810
>
> sanitra.angram at hilton.com
>
>
>
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--
Best regards, Ruslan.