[Rtir] "Lookup IP" suddenly stopped working...
lstewart at superb.net
Mon Nov 23 16:09:11 EST 2009
RT version is RT 3.8.5
RTIR version is RTIR is 2.4.1
Thanks very much for checking this out.
On Mon, Nov 23, 2009 at 12:58 PM, Ruslan Zakirov
<ruslan.zakirov at gmail.com>wrote:
> Hello Landon,
> You didn't mention RT/RTIR versions. I believe RT upgrade can cause
> this. Anyway, I'll make a check once you give me versions.
> On Mon, Nov 23, 2009 at 11:46 PM, Landon Stewart <lstewart at superb.net>
> > Hi Guys,
> > No upgrades to any perl modules or server software of any kind or changes
> > any files have been made but it seems that the "Lookup IP" link within a
> > ticket doesn't quite work properly. The link is displayed with what I
> > is some incomplete information as the parameters. For example when
> > ticket #12491 I see the link "Lookup IP" link pointing to
> > http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=22.214.171.124.
> > clicking it the results are empty but the rwhois lookup occurs at the
> > of the page. If I edit the URL and include include ticket=12491 it works
> > properly (eg.
> > http://
> > and displays the "Current Incident: #12491" header with the current
> > listed as well as other tickets that match the IP address being looked
> > Conversely if I click the link as it is which sends me to
> > http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=126.96.36.199 and
> > *then* click the "Go" button next to the WHOIS lookup field that's
> > filled out the lookup works and finds tickets with the IP address being
> > looked up but of course without the ticket lookup.
> > I'm really at a loss for why it would stop working all of a sudden. This
> > has been a problem for more than a week now, I thought maybe it was some
> > database entries or caching or something but the issue has not gone away
> > after clearing the mason_data etc.
> > If anyone has any ideas on what I should check or what I can provide to
> > troubleshoot this please let me know. I'm moderately versed in Perl so I
> > can try some things if anyone has any ideas.
> > Regards,
> > --
> > Landon Stewart <LStewart at SUPERB.NET>
> > SuperbHosting.Net by Superb Internet Corp.
> > Toll Free: 888-354-6128 x 4199 (US/Canada)
> > Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
> > _______________________________________________
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> Best regards, Ruslan.
Landon Stewart <LStewart at SUPERB.NET>
SuperbHosting.Net by Superb Internet Corp.
Toll Free: 888-354-6128 x 4199 (US/Canada)
Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
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