[Rtir] Assign tickets to "groups" rather than "users"

[Javier Martínez]

Hello.

In my distribution/release 3.4.5 (it is old but fully functional and it 
made it work fine for a lot of years, and if something works ...don't 
touch it) it can be done when you open a ticket: ticket metadata - Basic 
- Queu. I was wondering that your release could be diferent.

Regards.


El 24/04/2012 11:20, Matt Newham escribió:
> Hey
>
> Perhaps I am missing something, however I can't seem to find anywhere 
> on the basic ticket properties that allow me to move a ticket into a 
> particular queue? I have only been able to achieve this using the 
> constituency field and creating queues matching the constituency options?
>
> Thanks
>
> Matt
>
> On 24 April 2012 10:07, Javier Martínez <fjmartinez at csi.uned.es 
> <mailto:fjmartinez at csi.uned.es>> wrote:
>
>     Hello.
>
>     There is a way to achieve this, first you need to create a new
>     queu, then you had to give permissions to this queu only for for
>     the people that you want. Then move the ticket at this queu (this
>     could be done in the  basic propierties of the ticket), it is
>     important that it had to be assigned to nobody.
>
>     You can play with the CC and CCa roles too.
>
>     Cheers from Spain.
>
>     El 24/04/2012 10:39, Matt Newham escribió:
>>     Hello
>>
>>     I'm wondering if it is possible to assign tickets to a group of
>>     people rather than a single person. For example, I have a
>>     workflow where analysts create tickets when they find something
>>     suspicious, if this turns into a reportable incident, they will
>>     raise an incident report, attach an "incident article" containing
>>     the details of the incident in a more formal manner then assign
>>     to a senior team member for review. Can the tickets be assigned
>>     to a certain group of people? I can only seem to find assign to
>>     "nobody in particular" which sort of solves the problem however
>>     everyone can then see the ticket?
>>
>>     Thanks
>>
>>     -- 
>>     Matt Newham
>>
>>
>>
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>
>
>     -- 
>     ======================================================================
>     Javier Martinez                  e-mail:fjmartinez at csi.uned.es  <mailto:fjmartinez at csi.uned.es>
>     Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
>     AREA DE COMUNICACIONES Y SEGURIDAD
>     Urbanización Monte Rozas               Tfno:(+34) 91398-9801  <tel:%28%2B34%29%2091398-9801>
>     Avda. de Esparta, 9                    Fax:(+34) 91398-9006  <tel:%28%2B34%29%2091398-9006>
>     Ctra. del Escorial Km.5
>     28232 Las Rozas (Madrid)
>     SPAIN
>
>     GPS: N +40°30'47.40", W -3°55'3.72
>     http://maps.google.es/?q=40.513168%20-3.917700
>     ======================================================================
>
>
>     _______________________________________________
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>
>
>
>
> -- 
> Matt Newham
>


-- 
======================================================================
Javier Martinez                  e-mail: fjmartinez at csi.uned.es
Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
AREA DE COMUNICACIONES Y SEGURIDAD
Urbanización Monte Rozas               Tfno: (+34) 91398-9801
Avda. de Esparta, 9                    Fax:  (+34) 91398-9006
Ctra. del Escorial Km.5
28232 Las Rozas (Madrid)
SPAIN

GPS: N +40°30'47.40", W -3°55'3.72
http://maps.google.es/?q=40.513168%20-3.917700
======================================================================

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