[Rtir] Assign tickets to "groups" rather than "users"
matt.newham at gmail.com
Tue Apr 24 05:20:04 EDT 2012
Perhaps I am missing something, however I can't seem to find anywhere on
the basic ticket properties that allow me to move a ticket into a
particular queue? I have only been able to achieve this using the
constituency field and creating queues matching the constituency options?
On 24 April 2012 10:07, Javier Martínez <fjmartinez at csi.uned.es> wrote:
> There is a way to achieve this, first you need to create a new queu, then
> you had to give permissions to this queu only for for the people that you
> want. Then move the ticket at this queu (this could be done in the basic
> propierties of the ticket), it is important that it had to be assigned to
> You can play with the CC and CCa roles too.
> Cheers from Spain.
> El 24/04/2012 10:39, Matt Newham escribió:
> I'm wondering if it is possible to assign tickets to a group of people
> rather than a single person. For example, I have a workflow where analysts
> create tickets when they find something suspicious, if this turns into a
> reportable incident, they will raise an incident report, attach an
> "incident article" containing the details of the incident in a more formal
> manner then assign to a senior team member for review. Can the tickets be
> assigned to a certain group of people? I can only seem to find assign to
> "nobody in particular" which sort of solves the problem however everyone
> can then see the ticket?
> Matt Newham
> Rtir mailing listRtir at lists.bestpractical.comhttp://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> Javier Martinez e-mail: fjmartinez at csi.uned.es
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