[Rtir] Assign tickets to "groups" rather than "users"

[Matt Newham]

I am currently using RT v4. I wonder if this is something removed from RT
itself.... Perhaps I will mail the RT list too

Thanks Javier

On 24 April 2012 11:11, Javier Martínez <fjmartinez at csi.uned.es> wrote:

>  Hello.
>
> In my distribution/release 3.4.5 (it is old but fully functional and it
> made it work fine for a lot of years, and if something works ...don't touch
> it) it can be done when you open a ticket: ticket metadata - Basic - Queu.
> I was wondering that your release could be diferent.
>
> Regards.
>
>
> El 24/04/2012 11:20, Matt Newham escribió:
>
> Hey
>
> Perhaps I am missing something, however I can't seem to find anywhere on
> the basic ticket properties that allow me to move a ticket into a
> particular queue? I have only been able to achieve this using the
> constituency field and creating queues matching the constituency options?
>
> Thanks
>
> Matt
>
> On 24 April 2012 10:07, Javier Martínez <fjmartinez at csi.uned.es> wrote:
>
>>  Hello.
>>
>> There is a way to achieve this, first you need to create a new queu, then
>> you had to give permissions to this queu only for for the people that you
>> want. Then move the ticket at this queu (this could be done in the  basic
>> propierties of the ticket), it is important that it had to be assigned to
>> nobody.
>>
>> You can play with the CC and CCa roles too.
>>
>> Cheers from Spain.
>>
>> El 24/04/2012 10:39, Matt Newham escribió:
>>
>>  Hello
>>
>> I'm wondering if it is possible to assign tickets to a group of people
>> rather than a single person. For example, I have a workflow where analysts
>> create tickets when they find something suspicious, if this turns into a
>> reportable incident, they will raise an incident report, attach an
>> "incident article" containing the details of the incident in a more formal
>> manner then assign to a senior team member for review. Can the tickets be
>> assigned to a certain group of people? I can only seem to find assign to
>> "nobody in particular" which sort of solves the problem however everyone
>> can then see the ticket?
>>
>> Thanks
>>
>> --
>> Matt Newham
>>
>>
>>
>>   _______________________________________________
>> Rtir mailing listRtir at lists.bestpractical.comhttp://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>>
>>
>>
>> --
>> ======================================================================
>> Javier Martinez                  e-mail: fjmartinez at csi.uned.es
>> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
>> AREA DE COMUNICACIONES Y SEGURIDAD
>> Urbanización Monte Rozas               Tfno: (+34) 91398-9801
>> Avda. de Esparta, 9                    Fax:  (+34) 91398-9006
>> Ctra. del Escorial Km.5
>> 28232 Las Rozas (Madrid)
>> SPAIN
>>
>> GPS: N +40°30'47.40", W -3°55'3.72http://maps.google.es/?q=40.513168%20-3.917700
>> ======================================================================
>>
>>
>> _______________________________________________
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>>
>>
>
>
> --
> Matt Newham
>
>
>
> --
> ======================================================================
> Javier Martinez                  e-mail: fjmartinez at csi.uned.es
> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
> AREA DE COMUNICACIONES Y SEGURIDAD
> Urbanización Monte Rozas               Tfno: (+34) 91398-9801
> Avda. de Esparta, 9                    Fax:  (+34) 91398-9006
> Ctra. del Escorial Km.5
> 28232 Las Rozas (Madrid)
> SPAIN
>
> GPS: N +40°30'47.40", W -3°55'3.72http://maps.google.es/?q=40.513168%20-3.917700
> ======================================================================
>
>


-- 
Matt Newham
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