[Rtir] Assign tickets to "groups" rather than "users"

[Marco Thorbruegge]

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Hi Matt,

it's still there in 4. Klick on "The Basics" and then on "Advanced" in
the upper right menue.

It is correct, you need to be owner of a ticket to change this. But
try to change the queue and afterwards change the owner back to
"Nobody in particular", so it appears unlinked in the queue for your
supervisors.

HTH

Cheers,
Marco

On 24/04/12 12:53, Matt Newham wrote:
> I am currently using RT v4. I wonder if this is something removed
> from RT itself.... Perhaps I will mail the RT list too
> 
> Thanks Javier
> 
> On 24 April 2012 11:11, Javier Martínez <fjmartinez at csi.uned.es 
> <mailto:fjmartinez at csi.uned.es>> wrote:
> 
> Hello.
> 
> In my distribution/release 3.4.5 (it is old but fully functional
> and it made it work fine for a lot of years, and if something
> works ...don't touch it) it can be done when you open a ticket:
> ticket metadata - Basic - Queu. I was wondering that your release
> could be diferent.
> 
> Regards.
> 
> 
> El 24/04/2012 11:20, Matt Newham escribió:
>> Hey
>> 
>> Perhaps I am missing something, however I can't seem to find 
>> anywhere on the basic ticket properties that allow me to move a 
>> ticket into a particular queue? I have only been able to achieve 
>> this using the constituency field and creating queues matching
>> the constituency options?
>> 
>> Thanks
>> 
>> Matt
>> 
>> On 24 April 2012 10:07, Javier Martínez <fjmartinez at csi.uned.es 
>> <mailto:fjmartinez at csi.uned.es>> wrote:
>> 
>> Hello.
>> 
>> There is a way to achieve this, first you need to create a new 
>> queu, then you had to give permissions to this queu only for for
>> the people that you want. Then move the ticket at this queu (this
>> could be done in the  basic propierties of the ticket), it is
>> important that it had to be assigned to nobody.
>> 
>> You can play with the CC and CCa roles too.
>> 
>> Cheers from Spain.
>> 
>> El 24/04/2012 10:39, Matt Newham escribió:
>>> Hello
>>> 
>>> I'm wondering if it is possible to assign tickets to a group of
>>> people rather than a single person. For example, I have a 
>>> workflow where analysts create tickets when they find something
>>> suspicious, if this turns into a reportable incident, they will
>>> raise an incident report, attach an "incident article"
>>> containing the details of the incident in a more formal manner
>>> then assign to a senior team member for review. Can the tickets
>>> be assigned to a certain group of people? I can only seem to
>>> find assign to "nobody in particular" which sort of solves the
>>> problem however everyone can then see the ticket?
>>> 
>>> Thanks
>>> 
>>> -- Matt Newham
>>> 
>>> 
>>> 
>>> _______________________________________________ Rtir mailing
>>> list Rtir at lists.bestpractical.com
>>> <mailto:Rtir at lists.bestpractical.com> 
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>> 
>> 
>> -- 
>> ======================================================================
>>
>> 
Javier Martinez                  e-mail: fjmartinez at csi.uned.es
<mailto:fjmartinez at csi.uned.es>
>> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS
>> INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización
>> Monte Rozas               Tfno: (+34) 91398-9801
>> <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9
>> Fax:  (+34) 91398-9006 <tel:%28%2B34%29%2091398-9006> Ctra. del
>> Escorial Km.5 28232 Las Rozas (Madrid) SPAIN
>> 
>> GPS: N +40°30'47.40", W -3°55'3.72 
>> http://maps.google.es/?q=40.513168%20-3.917700 
>> ======================================================================
>>
>>
>>
>> 
_______________________________________________
>> Rtir mailing list Rtir at lists.bestpractical.com
>> <mailto:Rtir at lists.bestpractical.com> 
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>> 
>> 
>> 
>> 
>> -- Matt Newham
>> 
> 
> 
> -- 
> ======================================================================
>
> 
Javier Martinez                  e-mail: fjmartinez at csi.uned.es
<mailto:fjmartinez at csi.uned.es>
> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS
> INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización Monte
> Rozas               Tfno: (+34) 91398-9801
> <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9
> Fax:  (+34) 91398-9006 <tel:%28%2B34%29%2091398-9006> Ctra. del
> Escorial Km.5 28232 Las Rozas (Madrid) SPAIN
> 
> GPS: N +40°30'47.40", W -3°55'3.72 
> http://maps.google.es/?q=40.513168%20-3.917700 
> ======================================================================
>
> 
> 
> 
> 
> -- Matt Newham
> 
> 
> 
> _______________________________________________ Rtir mailing list 
> Rtir at lists.bestpractical.com 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
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