[Rtir] Assign tickets to "groups" rather than "users"

Tue Apr 24 09:59:28 EDT 2012

This sounds like it should work, however when trying to move a ticket I get
an error "There is no mapping for statuses between these queues. Contact
your system administrator." Any idea what this means?

Thanks

Matt

On 24 April 2012 14:44, Marco Thorbruegge
<marco.thorbruegge at cert.europa.eu>wrote:

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> Hi Matt,
>
> it's still there in 4. Klick on "The Basics" and then on "Advanced" in
> the upper right menue.
>
> It is correct, you need to be owner of a ticket to change this. But
> try to change the queue and afterwards change the owner back to
> "Nobody in particular", so it appears unlinked in the queue for your
> supervisors.
>
> HTH
>
> Cheers,
> Marco
>
> On 24/04/12 12:53, Matt Newham wrote:
> > I am currently using RT v4. I wonder if this is something removed
> > from RT itself.... Perhaps I will mail the RT list too
> >
> > Thanks Javier
> >
> > On 24 April 2012 11:11, Javier Martínez <fjmartinez at csi.uned.es
> > <mailto:fjmartinez at csi.uned.es>> wrote:
> >
> > Hello.
> >
> > In my distribution/release 3.4.5 (it is old but fully functional
> > and it made it work fine for a lot of years, and if something
> > works ...don't touch it) it can be done when you open a ticket:
> > ticket metadata - Basic - Queu. I was wondering that your release
> > could be diferent.
> >
> > Regards.
> >
> >
> > El 24/04/2012 11:20, Matt Newham escribió:
> >> Hey
> >>
> >> Perhaps I am missing something, however I can't seem to find
> >> anywhere on the basic ticket properties that allow me to move a
> >> ticket into a particular queue? I have only been able to achieve
> >> this using the constituency field and creating queues matching
> >> the constituency options?
> >>
> >> Thanks
> >>
> >> Matt
> >>
> >> On 24 April 2012 10:07, Javier Martínez <fjmartinez at csi.uned.es
> >> <mailto:fjmartinez at csi.uned.es>> wrote:
> >>
> >> Hello.
> >>
> >> There is a way to achieve this, first you need to create a new
> >> queu, then you had to give permissions to this queu only for for
> >> the people that you want. Then move the ticket at this queu (this
> >> could be done in the  basic propierties of the ticket), it is
> >> important that it had to be assigned to nobody.
> >>
> >> You can play with the CC and CCa roles too.
> >>
> >> Cheers from Spain.
> >>
> >> El 24/04/2012 10:39, Matt Newham escribió:
> >>> Hello
> >>>
> >>> I'm wondering if it is possible to assign tickets to a group of
> >>> people rather than a single person. For example, I have a
> >>> workflow where analysts create tickets when they find something
> >>> suspicious, if this turns into a reportable incident, they will
> >>> raise an incident report, attach an "incident article"
> >>> containing the details of the incident in a more formal manner
> >>> then assign to a senior team member for review. Can the tickets
> >>> be assigned to a certain group of people? I can only seem to
> >>> find assign to "nobody in particular" which sort of solves the
> >>> problem however everyone can then see the ticket?
> >>>
> >>> Thanks
> >>>
> >>> -- Matt Newham
> >>>
> >>>
> >>>
> >>> _______________________________________________ Rtir mailing
> >>> list Rtir at lists.bestpractical.com
> >>> <mailto:Rtir at lists.bestpractical.com>
> >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> >>
> >>
> >> --
> >> ======================================================================
> >>
> >>
> Javier Martinez                  e-mail: fjmartinez at csi.uned.es
> <mailto:fjmartinez at csi.uned.es>
> >> Centro Tecnologico Universitario UNED - CENTRO SISTEMAS
> >> INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización
> >> Monte Rozas               Tfno: (+34) 91398-9801
> >> <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9
> >> Fax:  (+34) 91398-9006 <tel:%28%2B34%29%2091398-9006> Ctra. del
> >> Escorial Km.5 28232 Las Rozas (Madrid) SPAIN
> >>
> >> GPS: N +40°30'47.40", W -3°55'3.72
> >> http://maps.google.es/?q=40.513168%20-3.917700
> >> ======================================================================
> >>
> >>
> >>
> >>
> _______________________________________________
> >> Rtir mailing list Rtir at lists.bestpractical.com
> >> <mailto:Rtir at lists.bestpractical.com>
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> >>
> >>
> >>
> >>
> >> -- Matt Newham
> >>
> >
> >
> > --
> > ======================================================================
> >
> >
> Javier Martinez                  e-mail: fjmartinez at csi.uned.es
> <mailto:fjmartinez at csi.uned.es>
> > Centro Tecnologico Universitario UNED - CENTRO SISTEMAS
> > INFORMATICOS AREA DE COMUNICACIONES Y SEGURIDAD Urbanización Monte
> > Rozas               Tfno: (+34) 91398-9801
> > <tel:%28%2B34%29%2091398-9801> Avda. de Esparta, 9
> > Fax:  (+34) 91398-9006 <tel:%28%2B34%29%2091398-9006> Ctra. del
> > Escorial Km.5 28232 Las Rozas (Madrid) SPAIN
> >
> > GPS: N +40°30'47.40", W -3°55'3.72
> > http://maps.google.es/?q=40.513168%20-3.917700
> > ======================================================================
> >
> >
> >
> >
> >
> > -- Matt Newham
> >
> >
> >
> > _______________________________________________ Rtir mailing list
> > Rtir at lists.bestpractical.com
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
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-- 
Matt Newham
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