[Rtir] RTIR 3.0.0 and linking incident to investigation

Jesper Skou Jensen jesper.skou.jensen at uni-c.dk
Tue Jun 26 05:39:25 EDT 2012

Hi there,

I'm in the process of upgrading an rather OLD RTIR setup to the brand 
spanking new 3.0.0 and I've run into a problem that I hope you guys can 
help me with.

When I try to link an Incident to an Investigation I get an RT Error:
"Could not load ticket $id"

A similar problem occurs when I enter an Incident and try to launch a 
new Investigation, AND clicks the radio button next to the Incident (to 
say yes I want to link to this Incident). In this case I get the Result:
"Creation failed:"
"Couldn't load incident #$id"

I'm wondering if I've run into a bug, or I'm doing something wrong? I 
hope you guys has the answer.


Jesper Skou Jensen

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