[Rtir] Install problems

[Ruslan Zakirov]

On Thu, Oct 11, 2012 at 11:40 PM, Tony Arnold
<tony.arnold at manchester.ac.uk> wrote:
> I've installed RT 3.8.14 and RTIR 2.6.1 and followed the instructions in
> the relevant README files.
>
> When connecting I see the RT login page and I can log in as root, but
> even after installing RTIR, there is RTIR at a glance option or an RTIR
> view of tickets etc.
>
> I've added RT::IR to the list of plugins in the RT_Siteconfig file.
>
> In an older version I had to do a require to pull in an RTIR_COnfig file
> but that doesn't seem to exist.
>
> Any clues please?

It exists in local/plugins/RT-IR/etc and you don't need to pull it anymore.

For customizations of those options you either use RT_SiteConfig.pm or
RTIR_SiteConfig.pm file. The latter file you can create in main etc dir or
plugin's.

> Regards,
> Tony.
> --
> Tony Arnold,                        Tel: +44 (0) 161 275 6093
> Head of IT Security,                Fax: +44 (0) 705 344 3082
> University of Manchester,           Mob: +44 (0) 773 330 0039
> Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
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-- 
Best regards, Ruslan.