[Rtir] Install problems
tony.arnold at manchester.ac.uk
Thu Oct 11 17:14:56 EDT 2012
Thanks. I've found my config file!
But by default I still get the RT view, not the RTIR. If I go to
my.site/RTIR/index.html I get the RTIR at a glance view but then I click
on an incident and I get the RT view of an incident. How can I make this
the default and ensure I get RTIR view every time?
On 11/10/12 21:17, Ruslan Zakirov wrote:
> On Thu, Oct 11, 2012 at 11:40 PM, Tony Arnold
> <tony.arnold at manchester.ac.uk> wrote:
>> I've installed RT 3.8.14 and RTIR 2.6.1 and followed the instructions in
>> the relevant README files.
>> When connecting I see the RT login page and I can log in as root, but
>> even after installing RTIR, there is RTIR at a glance option or an RTIR
>> view of tickets etc.
>> I've added RT::IR to the list of plugins in the RT_Siteconfig file.
>> In an older version I had to do a require to pull in an RTIR_COnfig file
>> but that doesn't seem to exist.
>> Any clues please?
> It exists in local/plugins/RT-IR/etc and you don't need to pull it anymore.
> For customizations of those options you either use RT_SiteConfig.pm or
> RTIR_SiteConfig.pm file. The latter file you can create in main etc dir or
>> Tony Arnold, Tel: +44 (0) 161 275 6093
>> Head of IT Security, Fax: +44 (0) 705 344 3082
>> University of Manchester, Mob: +44 (0) 773 330 0039
>> Manchester M13 9PL. Email: tony.arnold at manchester.ac.uk
>> Rtir mailing list
>> Rtir at lists.bestpractical.com
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold at manchester.ac.uk
More information about the Rtir