[Rtir] Apache Error after Installation of IR add-on

[Kevin Holleran]

Hello,

I am attempting to set up RT/IR and have run into a problem.

When running perl Makefile.pl on the IR add-on I get:

MakeMaker attribute "VERSION_FROM" is overriden; use "makemaker_append" to
append values
*** Module::AutoInstall version 1.03
*** Checking for Perl dependencies...
[Core Features]
- Test::More                ...loaded. (0.98)
- File::Find                ...loaded. (1.19)
- File::Temp                ...loaded. (0.22)
- DBIx::SearchBuilder       ...loaded. (1.63 >= 1.51)
- Business::Hours           ...loaded. (0.10)
- Business::SLA             ...loaded. (0.05)
- Net::Whois::RIPE          ...loaded. (2.002)
- Hook::LexWrap             ...loaded. (0.24)
- Regexp::Common            ...loaded. (2011121001)
- Net::CIDR                 ...loaded. (0.17)
- Regexp::Common::net::CIDR ...loaded. (0.02)
*** Module::AutoInstall configuration finished.


but after completing make, make install, etc I try to restart apache & I
get the following in the error log:

[Tue Feb 05 13:03:12 2013] [error] Can't locate Business/Hours.pm in @INC
(@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib
/opt/rt3/local/plugins/RT-IR/lib /opt/rt3/bin/../lib /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 56.\nBEGIN
failed--compilation aborted at /opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm
line 56.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line
670.\nCompilation failed in require at (eval 2) line 1.\n
[Tue Feb 05 13:03:12 2013] [error] Can't load Perl file: /opt/rt3/bin/
webmux.pl for server rt.sonic.pri:0, exiting...
[Tue Feb 05 13:03:27 2013] [error] Can't locate Business/Hours.pm in @INC
(@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib
/opt/rt3/local/plugins/RT-IR/lib /opt/rt3/bin/../lib /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 56.\nBEGIN
failed--compilation aborted at /opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm
line 56.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line
670.\nCompilation failed in require at (eval 2) line 1.\n
[Tue Feb 05 13:03:27 2013] [error] Can't load Perl file: /opt/rt3/bin/
webmux.pl for server rt.sonic.pri:0, exiting...
[Tue Feb 05 13:04:35 2013] [error] Can't locate Business/Hours.pm in @INC
(@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-FM/lib
/opt/rt3/local/plugins/RT-IR/lib /opt/rt3/bin/../lib /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm line 56.\nBEGIN
failed--compilation aborted at /opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm
line 56.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line
670.\nCompilation failed in require at (eval 2) line 1.\n
[Tue Feb 05 13:04:35 2013] [error] Can't load Perl file: /opt/rt3/bin/
webmux.pl for server rt.sonic.pri:0, exiting...

It appears that though it passed the dependancies, Business/Hours.pm etc
are not on my system.

How can I get them?

Thank you for your help, I am very green when it comes to RT.

Kevin
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rtir/attachments/20130205/090e7662/attachment.html>