[Rtir] New RT/IR User

Kevin Holleran holleran.kevin at gmail.com
Tue Feb 12 10:20:15 EST 2013

Good morning,

I just set up RT 3.8 with RT/IR.  I am new to this and need to ramp up
quickly.  What is a good resource rather than just fumbling around and
learning through trial and error or stumbling through bits and pieces of
documentation?  I noticed the RT Essentials book but I was wondering if it
was dated based on the publication date.

Also, my primary goal for this is to leverage the IR piece.  I would like
to utilize the regular RT piece potentially for some other items if I can
get the workflows the way I want them but we use a different system for
normal trouble tickets & RT would not be used for that.

Thanks for your help.

Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle
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