[Rtir] How Reported Field

Kevin Falcone falcone at bestpractical.com
Tue Feb 19 11:00:38 EST 2013

On Tue, Feb 19, 2013 at 03:49:13PM +0000, Jorge Ruao wrote:
> I'm trying to figure out the purpose of the Action "RTIR Set How
> Reported". I supposed it should set the "How Reported" custom field
> but after using a fresh RTIR installation in a test environment I
> realized that this field was not being automatically set when an
> Incident Report was created by an email sent through mailgate - I was
> expecting that the "How Reported" custom field gets filled with
> "Email" but it was still empty.

This is 2.6.1?

You need this patch.

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