[Rtir] Constituencies in RTIR/custom fields
peter.bates at ucl.ac.uk
Wed Nov 13 10:49:13 EST 2013
-----BEGIN PGP SIGNED MESSAGE-----
On 13/11/2013 15:03, Tony Arnold wrote:
> We use the Constituency field but not its full functionality. We just
> assign it appropriately when creating incidents and can report on it
> if we need to. (We use it to distinguish between incidents on campus
> and those in the halls, for example).
> There is also the Customer field which is used in reports and
> investigations but not incidents. We fill this in when sending out
> investigations to the various faculties.
Ah - I think that's what I'm missing.
On 'Incident Reports' and 'Investigations' I have the Customer field
but it only has '(no value)' and doesn't allow me to add free text
or anything really.
Am I missing something again? Do I have to prepopulate this list
with likely customers (Departments, faculties in our case) ?
Senior Information Security Officer Phone: +44(0)2076792049
Information Services Division Internal Ext: 32049
University College London
London WC1E 6BT
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.13 (MingW32)
Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/
-----END PGP SIGNATURE-----
More information about the Rtir