[Rtir] Constituencies in RTIR/custom fields

[Peter Bates]

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Hello all

On 13/11/2013 15:03, Tony Arnold wrote:
> We use the Constituency field but not its full functionality. We just
> assign it appropriately when creating incidents and can report on it
> if we need to. (We use it to distinguish between incidents on campus
> and those in the halls, for example).
> 
> There is also the Customer field which is used in reports and
> investigations but not incidents. We fill this in when sending out
> investigations to the various faculties.

Ah - I think that's what I'm missing.

On 'Incident Reports' and 'Investigations' I have the Customer field
but it only has '(no value)' and doesn't allow me to add free text
or anything really.

Am I missing something again? Do I have to prepopulate this list
with likely customers (Departments, faculties in our case) ?

- -- 
Peter Bates
Senior Information Security Officer   Phone: +44(0)2076792049
Information Services Division	      Internal Ext: 32049
University College London
London WC1E 6BT
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