[Rtir] RTIR installation problems

Dewhirst, Rob robdewhirst at gmail.com
Tue Apr 1 21:56:26 EDT 2014

Not an expert but here of some of the things I learned recently on my
RTIR install that might help.

using mod_perl? RTIR needs at least two modules not required by RT.
Hook::LexWrap and Parse::BooleanLogic

setting the LogLevel to debug in httpd.conf or your virtual host
definition may help.
additionally in the RT_SiteConfig.pm you can
Set($LogToFile, 'debug');

if that doesn't help you probably need to post a little more about
your setup: OS, virtualhost definition, complete RT_SiteConfig.pm,
installation procedure come to mind.

On Tue, Apr 1, 2014 at 8:23 PM, Brian Mathias <brian.mathias at gmail.com> wrote:
> Greetings,
> I am trying to setup RTIR for the first time and am running into problems.
> RT 4.0.19 seems to work until I add Set(@Plugins, 'RT::IR'); to the
> RT_SiteConfig.pm file.  After restarting the web server I'm getting the
> following generic error:
> An internal RT error has occurred. Your administrator can find more details
> in RT's log files.
> I can't find any valuable error logs.  I've enabled logging in the Apache
> httpd.conf, but nothing is output to the file.  Does anyone have any
> pointers?
> Much appreciated,
> Brian
> --
> Brian
> --
> RT Training - Dallas May 20-21
> http://bestpractical.com/training

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