[Rtir] RTIR installation problems

Kevin Falcone falcone at bestpractical.com
Wed Apr 2 09:46:24 EDT 2014

On Tue, Apr 01, 2014 at 08:56:26PM -0500, Dewhirst, Rob wrote:
> using mod_perl? RTIR needs at least two modules not required by RT.
> Hook::LexWrap and Parse::BooleanLogic

RTIR should prompt you to install these modules during
perl Makefile.PL
if you don't already have them.

> setting the LogLevel to debug in httpd.conf or your virtual host
> definition may help.
> additionally in the RT_SiteConfig.pm you can
> Set($LogToFile, 'debug');
> if that doesn't help you probably need to post a little more about
> your setup: OS, virtualhost definition, complete RT_SiteConfig.pm,
> installation procedure come to mind.

These are exactly what I'd have asked the original poster too, we'll
need logs to figure out what's going on and to help.


> On Tue, Apr 1, 2014 at 8:23 PM, Brian Mathias <brian.mathias at gmail.com> wrote:
> > Greetings,
> >
> > I am trying to setup RTIR for the first time and am running into problems.
> > RT 4.0.19 seems to work until I add Set(@Plugins, 'RT::IR'); to the
> > RT_SiteConfig.pm file.  After restarting the web server I'm getting the
> > following generic error:
> >
> > An internal RT error has occurred. Your administrator can find more details
> > in RT's log files.
> >
> > I can't find any valuable error logs.  I've enabled logging in the Apache
> > httpd.conf, but nothing is output to the file.  Does anyone have any
> > pointers?
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